Help & Support

We're here to help you every step of the way. Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

Quick answers to common questions about our services

How do I create a profile on Match Aura?

Creating a profile is simple! Click on the registration page, fill in your basic details, verify your email and phone number, and then complete your profile with photos and additional information about yourself.

How does the matching algorithm work?

Our algorithm considers multiple factors including personality traits, values, lifestyle preferences, education, family background, and relationship goals to find the most compatible matches for you.

Is my personal information secure?

Absolutely! We use enterprise-grade security measures including encryption, secure servers, and strict privacy policies to protect your personal information. Your data is never shared without your consent.

Can I change my preferences after registration?

Yes, you can update your preferences anytime by visiting your profile settings. Changes are reflected immediately in your match suggestions.

What if I need help with my profile or matches?

Our relationship experts are available to help you optimize your profile, understand matches better, and provide guidance throughout your journey. Contact our support team for personalized assistance.

Quick Help Guides

Profile Verification Process

Complete profile verification by submitting valid ID proof, address verification, and recent photographs. Verified profiles get 3x more responses and are prioritized in search results.

Privacy Settings & Controls

Control who sees your profile, photos, and contact information. Set preferences for visibility, manage photo privacy, and choose which information to share with potential matches.

Communication Guidelines

Learn how to initiate conversations respectfully, understand our community guidelines, and make meaningful connections while maintaining proper etiquette and safety.

Subscription & Payment Help

Information about different subscription plans, payment methods, billing cycles, cancellation policies, and how to upgrade or modify your current plan.

Safety & Security Tips

Important safety guidelines for online interactions, meeting in person, sharing information, and reporting suspicious behavior to keep your experience safe and positive.

Get In Touch With Us

Can't find what you're looking for? Our support team is here to help you.

Phone Support

Speak directly with our support team

+91 9311 1432 12

Email Support

Send us your queries and concerns

support@matchaura.com

Live Chat

Instant help through live chat

Start Chat

Support Hours

We're available to help you

Mon-Sun: 9AM - 9PM